Privacy policy

Last Updated: February 4, 2026

This Privacy Policy describes how Botanex (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from mybotanex.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. Updates will be posted on the Site with a revised "Last updated" date and we will provide notice as required by applicable law.

How We Collect and Use Your Personal Information

We collect personal information from a variety of sources to provide you with the best possible shopping experience:

Information We Collect Directly from You:

  • Contact details: name, address, phone number, email address
  • Order details: billing address, shipping address, payment confirmation and transaction details
  • Account information: username, password, security questions, preferences and settings
  • Transaction information: items you view, add to cart, wishlist, purchase, return, exchange or cancel, and your past transaction history
  • Customer support communications: information you provide when contacting our support team

Information Collected Automatically (Usage Data):

  • Device information: device type, browser, operating system, IP address, network connection
  • Usage information: how you interact with and navigate the Services, pages viewed, search queries
  • Tracking technologies: data collected via cookies, pixels, web beacons, and similar technologies

Information from Third Parties:

  • Vendors and service providers: payment processors, shipping partners, analytics providers
  • Tracking technologies: pixels, web beacons, SDKs, cookies deployed by third parties

How We Use Your Personal Information

We use your personal information for the following purposes:

Providing Products & Services
  • Process your payments and fulfill your orders
  • Arrange for shipping and delivery
  • Process returns, exchanges, and refunds
  • Create, maintain, and manage your account
  • Remember your preferences and items you're interested in
  • Send notifications related to your account and orders
  • Enable you to post reviews and ratings

Marketing & Advertising

  • Send marketing, advertising, and promotional communications by email, text message, or postal mail
  • Show you tailored advertisements for products or services on our Site or other websites
  • Recommend products based on your purchases and browsing history
  • Personalize your shopping experience

Security & Fraud Prevention

  • Authenticate your account and verify your identity
  • Provide a secure payment and shopping experience
  • Detect, investigate, and take action regarding possible fraudulent, illegal, unsafe, or malicious activity
  • Protect public safety and secure our services

Communication & Service Improvement

  • Provide customer support and respond to your inquiries
  • Improve and optimize the Services
  • Conduct analytics and research to better understand our customers
  • Maintain our business relationship with you

Legal Compliance

  • Comply with applicable laws and respond to valid legal process
  • Respond to requests from law enforcement or government agencies
  • Investigate or participate in civil discovery, litigation, or other legal proceedings
  • Enforce or investigate potential violations of our terms or policies

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve functionality, personalize your experience, and analyze how our Services are used.

What are cookies? Cookies are small text files stored on your device that help us remember your preferences and understand how you use our Site.

Managing cookies: You can control or block cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of the Services.

How We Disclose Personal Information

We may share your personal information with third parties in the following circumstances:

Service Providers

We share information with vendors and third-party service providers who perform services on our behalf, including:

  • IT management and hosting
  • Payment processing
  • Data analytics
  • Customer support
  • Cloud storage
  • Order fulfillment and shipping

Business and Marketing Partners

We may share information with business and marketing partners to provide marketing services and advertise to you. Our partners will use your information in accordance with their own privacy notices.

With Your Consent

When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as:

  • Shipping your products
  • Social media integrations
  • Third-party login services

Corporate Transactions

With our affiliates, corporate group members, or in connection with a business transaction such as a merger, acquisition, bankruptcy, or sale of assets.

Legal Requirements

To comply with applicable legal obligations, including:

  • Responding to subpoenas, search warrants, and similar legal requests
  • Enforcing our terms of service or policies
  • Protecting and defending our rights, property, and the rights of our users

Important: We do not sell or share sensitive personal information.

Third-Party Websites and Links

The Services may contain links to websites or online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies. We are not responsible for the privacy practices or content of third-party sites.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you are a parent or guardian and believe your child has provided us with their personal information, please contact us at the details below to request deletion.

We do not knowingly "sell" or "share" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee absolute security.

Data transmission: Information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information.

Account security: If you create an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone.

Retention period: We retain your personal information for as long as necessary to:

  • Maintain your account
  • Provide you with the Services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our contracts and policies

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may apply only in certain circumstances.

Access / Know

You may have the right to request access to the personal information we hold about you.

Delete

You may have the right to request that we delete personal information we maintain about you.

Correct

You may have the right to request that we correct inaccurate personal information we maintain about you.

Portability

You may have the right to receive a copy of your personal information in a portable format and request that we transfer it to a third party.

Opt Out of Sale or Sharing for Targeted Advertising

Depending on where you reside, you may have the right to opt out of the "sale" or "sharing" of your personal information or the processing of your personal information for "targeted advertising" as defined in applicable privacy laws.

Global Privacy Control: If you visit our website with the Global Privacy Control opt-out preference signal enabled, we will automatically treat this as a request to opt-out for that device and browser. Learn more at https://globalprivacycontrol.org/

Do Not Track: We do not currently recognize other "Do Not Track" signals from web browsers or devices.

Managing Communication Preferences

You may opt out of promotional emails at any time by using the unsubscribe option in our emails. If you opt out, we may still send you non-promotional emails about your account or orders.

Additional Rights for UK and EEA Residents

If you reside in the UK or European Economic Area, you may also have the right to:

  • Object to Processing: Ask us to stop processing your personal information for certain purposes
  • Restrict Processing: Ask us to restrict our processing of your personal information
  • Withdraw Consent: Withdraw your consent where we rely on consent to process your personal information (without affecting the lawfulness of processing before withdrawal)

Exercising Your Rights

To exercise any of these rights, please contact us using the details provided below.

We will not discriminate against you for exercising your rights. We may need to verify your identity before processing your request, as permitted or required by law.

Authorized agents: You may designate an authorized agent to make requests on your behalf. We will require proof that the agent is authorized to act on your behalf, and we may need you to verify your identity directly with us.

We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below.

Depending on where you live, you may have the right to:

  • Appeal our decision by contacting us
  • Lodge a complaint with your local data protection authority

For the EEA, you can find a list of data protection supervisory authorities here.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country where you live.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms such as:

  • European Commission's Standard Contractual Clauses
  • Equivalent contracts issued by the relevant competent authority of the UK
  • Countries determined to provide an adequate level of protection

Contact Information

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us:

  • 📧 Email: support@mybotanex.com
  • 📍 Address: 5830 East 2nd Street, STE 7000 #32525, Casper, WY, 82609, US

For the purpose of applicable data protection laws, we are the data controller of your personal information.

This Privacy Policy applies to all orders placed through Botanex. We reserve the right to update this policy at any time.